4 months ago

Werkstudent / Studentischer Mitarbeiter Customer Care ZEIT ONLINE (d/w/m)


ZEIT ONLINE is looking for a Werkstudent / Studentischer Mitarbeiter for Customer Care to support their digital offerings by answering customer inquiries via email and occasionally phone. The role involves assisting subscribers with digital products, handling reader inquiries about online articles and games, and requires strong communication skills and digital affinity.
Zeitverlag Gerd Bucerius GmbH & Co. KG logo
Publisher: Zeitverlag Gerd Bucerius GmbH & Co. KG
Location: Hamburg (DE)
Published on: 26 Jul 2024

Role: Administrative RolesEducation: Bachelor's DegreeExperience: Entry LevelWork Arrangement: 100% RemoteEmployment: Part-time

Job parameters


Requirements

  • Currently enrolled in a Bachelor's or Master's program with at least two semesters remaining.
  • Online affinity and willingness to learn new tools.
  • Excellent verbal and written communication skills.
  • Previous experience in Customer Care is a plus.

Responsibilities

  • Support the Customer Care Team in responding to customer inquiries.
  • Assist digital subscribers with product support.
  • Handle reader inquiries about online content and games.
  • Collaborate with the team to provide timely and helpful responses.

Benefits

  • Varied and challenging tasks in an innovative environment.
  • Opportunities for networking and professional development within the company.
  • Access to internal mentoring programs and training opportunities.
  • Subsidized meals and beverages at the Hamburg office.