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11 months ago

Werkstudent:in im Bereich Customer Relationship und Data Management

Handelsblatt is seeking a Werkstudent:in in Customer Relationship and Data Management in Düsseldorf. The role involves working with customer and order data in Salesforce and Jira-Ticketsystem, and prioritizing customer complaints. The ideal candidate should be reliable, communicative, and have knowledge of Excel, PowerPoint, and Word.
Handelsblatt logo
Publisher: Handelsblatt
Location: Düsseldorf (DE)
Published on: 24 Jun 2023
Role: Administrative RolesEducation: High SchoolExperience: InternshipWork Arrangement: On-siteEmployment: Part-time
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Job parameters

Requirements

  • Currently enrolled in a degree program
  • Fast learner and reliable
  • Interested in media and processes of a media company
  • Proficient in Microsoft Office applications such as Excel, PowerPoint, and Word
  • Ideally has knowledge in the processing/classification of customer complaints
  • Ideally has knowledge of Salesforce
  • Communicative, team-oriented, and shows initiative

Responsibilities

  • Independent qualification and prioritization of customer complaints
  • First level Salesforce support for sales and customer service
  • Independent work with customer and order data in Salesforce and Jira-Ticketsystem
  • Interdepartmental work in close coordination with customer service and sales

Benefits

  • Pleasant and creative working atmosphere as well as great team spirit
  • Insights into modern customer relationship management of a media company
  • Interesting projects and tasks in a modern working environment
  • Start: August 1, 2023, 20 hours/week after consultation

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