6 months ago

Teamleitung Customer Care Center Braunschweig (m/w/d)


A company in Braunschweig is looking for a Team Leader for their Customer Care Center, responsible for subscriber support, sales, and team management.
FUNKE logo
Publisher: FUNKE
Location: Braunschweig (DE)
Published on: 06 Jun 2024

Role: Administrative RolesEducation: Bachelor's DegreeExperience: Mid LevelWork Arrangement: On-siteEmployment: Full-time

Job parameters


Requirements

  • Successfully completed commercial training or equivalent qualification
  • Strong sales skills, high service orientation, and a professional demeanor
  • Excellent communication skills, resilience, and reliability

Responsibilities

  • Support subscribers of the Braunschweiger Zeitung and assist in designing private ads
  • Handle the sale of event tickets and merchandise
  • Manage customer care and advice
  • Plan team schedules and act as the main contact person for the team
  • Conduct inventory control, order, and sell items from the reader shop

Benefits

  • Actively contribute to the digital transformation of the media group
  • Subsidies for public transportation tickets and leasing (e-)bikes
  • Dynamic team, open feedback culture, and corporate benefits
  • Access to a benefit portal with discounts and subscriptions
  • Fitness studio partnerships and personalized health consultations