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1 year ago

IT Service Manager / IT Applications Manager – ITSM-Systeme und Datenschutz (m/w/d)

The IT Service Manager / IT Applications Manager will be responsible for the technical operation of IT service management applications, such as Freshservice, SoSafe, 1Password, and mobile service contract management. They will also act as a central IT contact for internal stakeholders and external service providers, manage incident and request management, and ensure stable system operation. Additionally, they will serve as a data protection manager in the company's GDPR organization.
Zeitverlag Gerd Bucerius GmbH & Co. KG logo
Publisher: Zeitverlag Gerd Bucerius GmbH & Co. KG
Location: Hamburg (DE)
Published on: 24 Jun 2023
Role: Technology & ITEducation: Bachelor's DegreeExperience: Mid LevelWork Arrangement: HybridEmployment: Full-time
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Job parameters

Requirements

  • Bachelor's degree in computer science, engineering, or a related field
  • Knowledge of IT operations processes such as ITIL
  • Experience in application support, IT project management, or service management
  • Strong organizational and project management skills

Responsibilities

  • Manage the technical operation of IT service management applications
  • Act as a central IT contact for internal stakeholders and external service providers
  • Ensure stable and functional system operation
  • Serve as a data protection manager in the company's GDPR organization

Benefits

  • Work with a qualified team in a great work environment
  • Flexibility to work up to 50% remotely
  • Onboarding and mentoring programs available
  • Corporate benefits and discounts on various products and services
  • Opportunities for professional development and networking within the company

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