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1 year ago

IT Engineer (m/w/d)

FUNKE is seeking an IT Engineer (m/w/d) to join their Workplace Devices team in Braunschweig. The role involves handling support cases, managing user accounts, software distribution, and providing support for Apple and Windows devices. The ideal candidate should have relevant IT experience, knowledge of M365 and Active Directory, and strong customer service skills. FUNKE offers a range of benefits including participation in digital transformation, a modern workplace, and opportunities for professional development.
FUNKE logo
Publisher: FUNKE
Location: Braunschweig (DE)
Published on: 02 Jul 2023
Role: Technology & ITEducation: High SchoolExperience: Mid LevelWork Arrangement: On-siteEmployment: Full-time
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Job parameters

Requirements

  • Completed vocational training in the IT field and relevant work experience
  • Experience in support and ticket management
  • Knowledge of M365, Active Directory, and file servers
  • Strong support skills for Apple and Windows devices
  • Knowledge of software products and mobile devices

Responsibilities

  • Handling support cases and resolving them independently
  • Recording service requests/incidents in a ticketing system
  • Managing and administering user accounts in M365, Active Directory, SAP systems, etc.
  • Software distribution and support for Apple and Windows devices
  • Providing on-site and remote support for IT devices
  • Advising and training users on software and hardware usage

Benefits

  • Opportunity to contribute to the digital transformation of the company
  • Modern workplace in the new company headquarters
  • Subsidized public transportation ticket, leasing e-bike, and parking spaces
  • Access to individual coaching, workshops, and online training
  • Fitness and health benefits
  • Corporate benefits portal with discounts and employee subscriptions

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