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10 months ago

Kundenberater:in/Customer Service Agent (gn)

Handelsblatt Media Group is seeking a Kundenberater/Customer Service Agent in Düsseldorf. The role involves customer support, handling inquiries, providing product advice, and maintaining customer data. The company offers a flexible work environment, opportunities for personal and professional development, and a range of benefits.
Handelsblatt logo
Publisher: Handelsblatt
Location: Düsseldorf (DE)
Published on: 22 Dec 2023
Role: Administrative RolesEducation: High SchoolExperience: Entry LevelWork Arrangement: HybridEmployment: Full-time
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Job parameters

Requirements

  • Junior level experience
  • Experience in customer support and hotline
  • High service orientation and communication skills
  • Fluent in German, both written and spoken
  • Proficient in PC and Office applications
  • Flexible availability
  • Affinity for social media and digital products

Responsibilities

  • Provide customer support via phone and email
  • Handle customer inquiries and provide individual product advice
  • Maintain customer data and documentation
  • Assist in increasing customer satisfaction

Benefits

  • Flexible work arrangement with 50% remote work
  • Opportunities for personal and professional development
  • Comprehensive onboarding
  • Subsidized company ticket and bike leasing offer
  • Fitness studio partnerships
  • Company events and more

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