Requirements

• Completed vocational training in IT and relevant work experience, including support and ticket management
• Basic knowledge of M365, Active Directory, and file servers
• Proficiency in Apple and Windows systems, including troubleshooting
• Strong service and customer orientation, quality consciousness, and good communication skills
• Knowledge of common software products and mobile devices

Responsibilities

• Handle support cases via phone, remote access, and on-site
• Manage and administer user accounts in M365, Active Directory, and other systems
• Distribute software using Baramundi and provide support for Apple and Windows clients
• Set up and deploy IT devices on-site and in branch offices
• Collaborate on interfaces in the field of AI and chatbots for automated service request and incident processing
• Support IT rollouts and perform quality assurance measures
• Provide guidance and training to users on software and hardware usage

Benefits

• Opportunity to contribute to the digital transformation of the media group
• Access to individual coaching, workshops, and online training through the FUNKE Academy
• Hybrid work model for work-life balance
• Dynamic team, open feedback culture, and short communication channels
• Corporate benefits portal with attractive discounts and subscriptions
• Fitness and health benefits, including partnerships with various fitness studios and personalized health consultations