Requirements

• Completed technical IT education, with welcome for career changers
• Experience in first-level support and user helpdesk
• Experience with ticketing systems
• Experience with mobile device management systems, preferably Jamf Pro
• Independent and structured approach to ticket processing
• Good knowledge of client administration, primarily macOS
• Strong communication and problem-solving skills
• Analytical, systematic, and independent work style
• Strong team player with initiative
• High flexibility and resilience

Responsibilities

• Troubleshooting and resolving technical issues (first and second-level support)
• Contributing to the development of IT systems and processes
• Working with new and changing hardware and software technologies in a modern office
• Installing and configuring hardware and software for troubleshooting and new installations
• Flat hierarchies in an owner-managed agency and flexible working hours

Benefits

• Diverse and inclusive work environment
• Flexible working time models and agile work methods
• Integrated projects and extensive further training opportunities
• Colleagues at eye level