Requirements

• Either a career changer with relevant work experience, a trained (specialized) IT specialist for system integration, or equivalent qualification.
• Excellent understanding of client environments, including knowledge of Apple and Microsoft products.
• Strong customer and service orientation, analytical thinking, and quick problem-solving skills.
• Excellent communication skills and ability to establish personal contact with colleagues.
• Ideally, experience with Adobe Creative Cloud, Microsoft Windows & Microsoft 365, iOS, macOS, and collaborative work.
• Experience working with editorial systems is advantageous.
• Pragmatic approach to driving IT innovations with colleagues.

Responsibilities

• Serve as the central technical contact for the company's IT systems.
• Support colleagues through hardware maintenance, software installation, and troubleshooting.
• Receive and resolve requests through the hotline and ticketing system (first and second level support).
• Document processes, issue resolutions, and requests.
• Manage IT inventory.

Benefits

• Great team environment.
• Attractive location with excellent public transportation connections.
• Work-life balance with 35-hour workweek and 30 vacation days.
• Networking and development opportunities within the company.
• Various employee benefits, including discounts for museums, theaters, festivals, products, and conferences.
• Unrestricted employment starting on January 1, 2024.