Requirements

• Technical education or a successfully completed degree in a similar field
• Relevant professional and leadership experience in technical customer service
• Strong communication skills in German and English
• Conceptual and analytical thinking and working as well as planning, organizational and decision-making skills
• Experience in change management

Responsibilities

• Organizational and technical responsibility for the team, such as personnel planning (organization of 24x7 readiness) and onboarding of new employees and development of guidelines
• First point of contact for colleagues and stakeholders with questions or problems
• Management of operational and strategic issues as well as delivery of regular reports and KPIs to management
• Analysis and development of innovative workflows including implementation

Benefits

• A responsible task with varied activities in a modern company with flat hierarchies and fast decision-making processes
• We promote mobile working, but also offer a modern workplace
• We work in self-organized teams in an agile environment and offer intensive training and further education opportunities
• We are centrally located near the Alster with good public transport connections and provide for your physical well-being in our in-house canteen.